Refund Policy

Overview

PlanoNest sells digital templates (Excel spreadsheets and Notion pages). Because delivery is instant and access cannot be revoked once a download link or Notion URL is revealed, refunds are handled carefully and on a case-by-case basis.

Eligibility

When refunds may apply

We may offer a refund when all of the following apply:

• You contact us within 14 days of purchase at [email protected]
• You have not revealed or downloaded the template delivery content
• The template is defective, materially different from its description, or you were charged in error

When refunds are not available

We generally cannot refund purchases after delivery content has been accessed, duplicated, or shared.

How to request a refund

Step 1 — Contact support

Email [email protected] with your account email and template name.

Step 2 — Include order details

Add your order or payment reference if available so we can locate the purchase quickly.

Step 3 — Describe the issue

Briefly explain what went wrong or how the template differs from its description.

We aim to respond within 2 business days. Approved refunds are processed to your original payment method within 5–10 business days via Stripe.

Free templates

Free templates do not involve payment and are not eligible for refunds.

License reminder

A purchase grants a personal, non-transferable license for your own use. Reselling, redistributing, or publicly sharing purchased templates is prohibited unless explicitly stated on the product page.

Contact

Questions about this policy? Contact us or email [email protected].