Our refund policy for digital template purchases
2025/06/09
PlanoNest sells digital templates (Excel spreadsheets and Notion pages). Because delivery is instant and access cannot be revoked once a download link or Notion URL is revealed, refunds are handled carefully and on a case-by-case basis.
We may offer a refund when all of the following apply:
We generally cannot refund purchases after delivery content has been accessed, duplicated, or shared.
Email [email protected] with your account email and template name.
Add your order or payment reference if available so we can locate the purchase quickly.
Briefly explain what went wrong or how the template differs from its description.
We aim to respond within 2 business days. Approved refunds are processed to your original payment method within 5–10 business days via Stripe.
Free templates do not involve payment and are not eligible for refunds.
A purchase grants a personal, non-transferable license for your own use. Reselling, redistributing, or publicly sharing purchased templates is prohibited unless explicitly stated on the product page.
Questions about this policy? Contact us or email [email protected].